Support
Need a hand?
Email us and a person will read it. Tell us what you were doing and what happened, and if it’s about a specific plan or group, mention its name — it makes it much quicker to sort out.
Cadence is a small project, so replies come from one person rather than a support desk. We aim to get back to you within a few days.
Common questions
- I didn’t get my sign-in email.
- Check your spam folder first — the sign-in link often lands there the first time. The link has to be opened on the same device you requested it from. If it still hasn’t arrived after a few minutes, request another one; there’s a short cooldown per address, so give it a moment before trying again.
- I’ve fallen behind on my plan. Do I have to start over?
- No. Open the plan and tap Resolve, and Cadence offers three options: skip the missed days, compress them into the days you have left (same end date, a bit more per day), or extend the plan and keep your normal pace. Catch-up isn’t available on a group plan, because the plan’s dates are shared.
- Can I change a plan after I’ve started it?
- Yes. You can edit any individual day of a plan, right down to a specific verse range, from the plan editor.
- Who can see whether I’ve done my reading?
- Nobody, unless you turn sharing on. Cadence asks when you create or join a group and defaults to not sharing. Even with sharing on, the group sees only whether you finished each day’s reading — your streak and your day-by-day calendar stay private.
- How do people join my group?
- With the invite code shown on the group’s screen. There is no public directory, so the code is the only way in. If a code gets out, the group’s creator can regenerate it, which stops the old one working immediately.
- What happens to my plan if I leave a group?
- You keep it. Joining a group gives you your own copy of the shared plan, so your schedule and everything you’ve marked done stay with you. You’d need the invite code again to rejoin.
- Does deleting a plan affect my streak?
- No. Days you already read stay counted toward your streak even after the plan itself is gone — deleting a plan removes it from your list, not the reading history behind it.
- Which translations are available?
- ESV, CSB, and the public-domain WEB (World English Bible), ASV (1901) and KJV. You choose one in Settings → Reading, and it applies across the app.
- Can I read offline?
- Today’s and tomorrow’s readings, yes — Cadence caches them (along with your plan and your translation setting) so a cold start with no connection still shows you the text. Anything further out, your group’s discussion, and marking a day done all still need a connection.
- The text is too small.
- Settings → Reading has four text sizes and three typefaces. One of them is Atkinson Hyperlegible, which is designed specifically to be easier to read for people with low vision.
- My reminder isn’t arriving.
- First, the reminder is only sent on days you haven’t finished the reading — not on a rest day, and not once the day is ticked off — so nothing arriving may be correct. It is also sent from our servers rather than scheduled by your phone, so it needs a connection and it can be up to half an hour later than the time you set. If it is missing on a day you know is unfinished, check that notifications are allowed for Cadence in your device settings, and open the app once while they are on so it can register the device. Battery-saving modes can also delay or suppress notifications.
- How do I delete my account?
- Settings → Delete account. It’s immediate and permanent, and removes your plans, everything you’ve marked done, your group memberships, your messages and your reactions — and deletes any groups you created for everyone in them. The app spells this out before you confirm.
- Someone is being abusive in a group.
- Email us at the address above with the group name and what happened, and we’ll look into it. If you’re the group’s creator you can remove the member yourself, and regenerate the invite code so they can’t rejoin.
Privacy and data
Our Privacy Policy sets out exactly what Cadence collects and who it goes to, and our Terms of Service cover using the app. To delete your account and everything in it, use Settings → Delete account in the app, or email us from the address you signed up with and we’ll do it for you.